Christophe Guittard – Accomplished Executive Leader

An accomplished executive leader with over 20 years of global experience driving transformation at the intersection of AI, data, loyalty, eCommerce, customer experience, and digital innovation. Currently serving as Senior Vice President – Business to Customer at Qatar Airways, Christophe spearheads the airline’s global digital and customer engagement strategies, shaping extraordinary experiences that define world-class service excellence and loyalty.

Throughout his career, Christophe has led innovation for some of the world’s most iconic brands — Qatar Airways, Accor, The Walt Disney Company, L’Oréal, and Mondadori — where he successfully delivered multi-billion-dollar growth, scaled digital ecosystems, and built data-driven business models rooted in creativity, agility, and customer insight.

At Qatar Airways, his leadership continues to redefine customer experience across all digital and loyalty touchpoints, integrating AI-powered personalization, omnichannel engagement, and innovative eCommerce strategies. His prior work at Accor saw the launch of the groundbreaking loyalty ecosystem ALL – Accor Live Limitless, along with the creation of scalable digital products spanning 110 countries.

Christophe’s journey reflects a rare combination of strategic vision, product innovation, and operational excellence, transforming customer relationships into sustainable competitive advantage. A strong advocate for diversity, inclusion, and talent growth, he empowers teams to challenge conventions and deliver impactful, future-ready solutions.

Connect with Christophe Guittard to explore insights on digital transformation, AI-driven marketing, loyalty innovation, and customer-centric business leadership in today’s rapidly evolving digital economy.