Terence Tan – Technology & Transformation Leader

Meet Terence Tan – Senior Director, Technology & Transformation GBS at Singtel

With more than 25 years of experience in enterprise technology, digital transformation, and business-driven technology strategy, Terence Tan is a seasoned regional technology and transformation executive with a strong track record across Fortune 500 and large enterprise environments spanning telecommunications, FMCG, professional services, consulting, and dot-com industries.

As Senior Director - Technology & Transformation, GBS at Singtel, he focuses on shaping how digital technology, automation, AI governance, and enablement capabilities can better support enterprise priorities and transform next-generation GBS services. His leadership experience across Asia Pacific combines regional execution with a global perspective on enterprise modernization and transformation.

Prior to Singtel, Terence served as Regional IT Director for APAC at Herbalife, with technology leadership responsibilities across 14 markets, covering regional IT strategy, enterprise applications, cloud and infrastructure modernization, digital platforms, portfolio governance, regional IT operations, and business relationship management. Earlier, he spent 16 years with British American Tobacco in regional and global technology leadership roles, including functional technology strategy, commercial route-to-market delivery, SAP rollouts, supply chain toll-manufacturing, SuccessFactors-led HR transformation, GBS technology enablement, regional IT programme/project delivery and IT operations.

Throughout his career, Terence has led regional transformation and technology initiatives covering enterprise applications strategy and rationalisation, ERP, CRM, SaaS, cloud modernization, eCommerce, Global Business Services (GBS), IT transformation and operating model evolution, AI, automation, analytics, and cross-functional portfolio delivery across Sales, Marketing, Supply Chain, Finance, HR, Procurement and Legal.

Known for his systems-oriented mindset and pattern-weaving approach to transformation, Terence excels at translating complexity into pragmatic execution that improves agility, resilience, operational performance and organisational alignment. He is particularly interested in the evolving role of AI, automation and emerging technologies within the enterprise, focusing not only on the technology itself, but also on adoption, governance, process and operating-model readiness, and value realisation.

He holds an MBA with Distinction from the University of the West of Scotland, complementing his technology background with a strong grounding in business and organisational transformation.

Connect with Terence Tan to learn more about his experience and perspectives in Digital Transformation, Enterprise Technology, AI & Automation, Operating Model Evolution, Global Business Services, and Technology Strategy.| LinkedIn: Post